Dell Advisor, Business System Analyst in Southborough, Massachusetts

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? We are looking for a Advisor, Business System Analyst to join our team in Southborough, MA.

Company Description :

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Key Responsibilities:

  • Document and design current and future “Salesforce.com – enabled” solutions and drive all relevant business analysis to ensure the most effective recommendations are made for successful solution and project plan completion.• Exceptional interpersonal skills and written communication skills to frequently interact with all levels of the organization as well as global cultures; Ability to interpret technical documentation to meet business needs. Correctly identifies system / functional interdependencies.• Demonstrates ability to effectively work both independently and within cross functional project teams.• Accurately translating Business Requirements into detailed Salesforce.com functionality requirements. High aptitude for interpreting technical documentation as well as authoring or updating documents as needed (Functional Designs, Business Process Designs). Seen as a cross functional process and subject matter expert.• Ability to self-manage multiple deliverables within tight timeframes and dynamic priorities. Based on experience, can accurately estimate the cost and time to implement complex enterprise level solutions.• Extensive experience interpreting user needs and writing or editing functional specifications for new systems, systems changes and / or system enhancements; Has the ability to present ideas in a focused and concise manner. Ability to create compelling business justification for recommended direction and design.• Demonstrates leadership skills by mentoring more junior level staff and leading meetings.• Creates and executes complex test scenarios and scripts, provides training to end users and responds to critical production support requests.• Assist project managers in developing project plans, executing project tasks and communicating issues and status in a timely manner

Essential Requirements:

  • Typically requires 5+ years of related experience in a professional role with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience.

  • Defines overall application functional and business requirements with end-users and recommends application modifications, configurations and processes.

  • Solid knowledge of system development methodology, project management, system architecture and analytical/problem solving skills.

  • Extensive experience interpreting user needs and writing functional specifications for new systems, systems changes and/or system enhancements Solid interpersonal skills.

  • Knowledge of Unix, Windows NT/2000/98, Internet Security, Oracle ERP Ability to self-manage multiple projects within tight timeframes and dynamic priorities

  • Possesses strong knowledge/experience in Sales or Service business processes and use cases.

  • Excellent Knowledge of Salesforce.com application (Service Cloud preferred) Formal Salesforce.com certifications strongly preferred

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .