Dell Network Operations Engineer – Tier 2 in Southborough, Massachusetts

Network Operations Engineer – Tier 2

Location: Southboro, MA

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Network Operations Engineer on our Global Network Operations team.

Dell Digital is a world-class IT organization that employs 5000+ across the globe. We are focused on driving business transformation, superior customer satisfaction, and revenue growth through innovation and cutting-edge technology that leverages traditional ERP, as well as cloud, analytics, mobile, and social solutions.

General Summary:

We are looking for an experienced Network Engineer with a desire for growth and knowledge expansion supporting Dell’s Global Network Infrastructure. Seeking candidates that have a passion for technical infrastructure and advanced network engineering and support including knowledge building in security, routing, switching, transport, and service management.

An exciting opportunity to join a growing team of engineers and technicians supporting Dell’s Global Network Infrastructure. This job is a great opportunity for growth and technical development while performing support and deployment duties, including direct engagement with business and end-user representatives!

Principal Duties and Responsibilities:

  • Primary Network Operations Support person for Dell Network Infrastructure

  • Serves as escalation path and technical consultant to L3 Network Engineers

  • Analyzes Dell’s network infrastructure and provides both tactical and strategic solutions to issues

  • In-depth disciplinary knowledge; leverages business acumen and subject matter expertise

  • Provides deep subject matter expertise, advice and program delivery

  • Contributes to the development of new techniques and plans within area of expertise

  • Integrates trends, data and information into plans, deliverables and recommendations

  • Develops innovative and creative output based on interpretation and analysis that improves business performance and contributes to corporate goals and strategic intent

  • Works well with cross functional teams

  • Creates and reviews technical documentation



  • Bachelor’s degree in IT, Computer Science or related field with 2+ years of relevant experience; or Master’s degree with 1+ years relevant experience; or relevant experience

  • 2+ years network support or engineering experience

  • Knowledge of infrastructure performance and hardware including Cisco and/or Dell Networking platforms

  • Familiar with Incident/Change/Problem Management processes and procedures

  • Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization

  • Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change

  • Must have a passion for learning and demonstrable intellectual curiosity

  • Able to manage competing demands, multiple priorities, while remaining adaptable and flexible

  • Must be a US citizen to support Federal IT networks

Preferred/Nice to Have:

  • CCNA and/or CCNP certification(s)

  • Experience with Firewalls and DMZ-protected networks

  • Experience with Netscout Monitoring and Performance Tools

  • Experience with ServiceNow CRM platform

  • Experience with end-to-end troubleshooting for both internal and external infrastructures (Carriers, Outsource providers, Vendors)

  • Dell Networking experience/exposure (Force10 legacy)

  • Enterprise level experience


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .