Dell Technology Service Management 'TSM' Senior Advisor - Remote opportunity in the St. Louis, MO area in St. Louis, Missouri

Key Responsibilities

  • Relationship:

  • Maximizes the value of the customer’s investment in Dell products and services throughout the end to end customer lifecycle. The TSM manages the account and it is the customer’s advocate.

  • Acts as single point of contact for all support requirements as they pertain to the assigned customers’ environment

  • Ensures effective ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, account teams, field service personnel, and customers

  • Prevention:

  • Requires a general understanding of and technical competence in data center technologies. A working knowledge in at least one of the following: Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking is essential

  • Develops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends

-Optimization:

  • Identifies and leads continuous improvement activities in support of customer or internal business processes

  • Support:

  • Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively

  • Collaboration:

  • Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness

Essential Requirements

  • Typically requires 8+ years of related experience with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience

  • Ability to effectively interact and communicate with Senior Executive to CxO-level personnel

  • Excellent presentation, communications, and interpersonal skills

  • 4+ years enterprise experience with data center technologies such as Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking

Desirable Requirements

  • IT business process certifications (ITIL, Six Sigma, PMP, etc.)

  • Technical certifications (MCSE, CCNA, Server+, etc.)

  • 4+ years troubleshooting complex technical issues

  • 4+ years IT infrastructure deployment experience

  • 4+ years IT project management experience utilizing an accredited framework

  • 4+ years vendor and maintenance management experience

  • 4+ years data center management experience

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Closing date: DD Month YYYY

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