Dell Technology Service Management 'TSM' Senior Advisor - Remote opportunity in the St. Louis, MO area in St. Louis, Missouri
Maximizes the value of the customer’s investment in Dell products and services throughout the end to end customer lifecycle. The TSM manages the account and it is the customer’s advocate.
Acts as single point of contact for all support requirements as they pertain to the assigned customers’ environment
Ensures effective ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, account teams, field service personnel, and customers
Requires a general understanding of and technical competence in data center technologies. A working knowledge in at least one of the following: Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking is essential
Develops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends
Identifies and leads continuous improvement activities in support of customer or internal business processes
Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively
Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness
Typically requires 8+ years of related experience with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
Ability to effectively interact and communicate with Senior Executive to CxO-level personnel
Excellent presentation, communications, and interpersonal skills
4+ years enterprise experience with data center technologies such as Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking
IT business process certifications (ITIL, Six Sigma, PMP, etc.)
Technical certifications (MCSE, CCNA, Server+, etc.)
4+ years troubleshooting complex technical issues
4+ years IT infrastructure deployment experience
4+ years IT project management experience utilizing an accredited framework
4+ years vendor and maintenance management experience
4+ years data center management experience
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Closing date: DD Month YYYY
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