Dell Sales Support Advisor - Dell Financial Services in Sydney, Australia

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Sales Support Advisor on our Dell Financial Services (DFS) team in Frenchs Forest.

The Dell Financial Services Sales Support Team provides first class sales support to Dell Sales, DFS Sales and external dealers across Australia and New Zealand. The Sales Support Team drives the sales pipeline from inception (customer proposal) through to contract booking whilst ensuring that all financial contracts are fully compliant. The Sales Support team work very closely with Dell Sales/Dealers & customers alike to ensure that all documentation required to support prompt credit decisioning and funding is obtained as efficiently as possible, while ensuring excellent service delivery throughout.

Working as a member of the Sales Support Team, the Sales Support Senior Administrator will be responsible for Sales Support activity for DFS, focusing on the following key tasks: quote generation and follow-up, proposal capture, documentation generation and chasing, sales pipeline management, deal conversion, dealer support & query resolution.

The Sales Support Senior Administrator will work very closely with the Sales Team to ensure that monthly/quarterly volume targets are met. They will also ensure that documentation is completed and booked correctly within target SLAs, reflecting the terms and conditions of the underlying contracts, as well as DFS’s internal Operations and Finance policies & procedures. They will also be responsible for ensuring that all deals meet local Know Your Customer, Anti money laundering & overall compliance requirements and for liaising closely with local Sales and Credit teams to resolve any documentation, credit, pricing or legal issues preventing booking.

Key Responsibilities

  • Ensure that lease quotes are issued correctly and followed up to drive sales conversion.

  • Enter new proposals with sufficient data into eBoss to enable credit decisioning.

  • Communicate credit decisions to customer/dealers.

  • Generate contract documentation.

  • Follow up on documents that have been sent to the customer.

  • Confirm that all deals are fully compliant prior to booking & funding.

  • Meet target SLAs for funding, ensuring Same Day Funding where possible.

  • Issue Welcome Letters to customers.

  • Scan all deals within expected SLAs & update systems/reports accordingly.

  • Review on -going sales pipeline regularly with Sales & follow-up on all deals.

  • Work closely with the Sales organisation to ensure that monthly volume targets are met and play a proactive, leading role in driving pipeline management and conversion.

  • Efficiently handle queries from Sales and/or customers and follow through to resolution.

  • Liaise closely with Internal Compliance team to ensure adherence to all internal & external audit requirements.

  • Minimise sales support errors and ensure all audits passed.

  • Perform 2nd level compliance checking by auditing sample of contracts booked on a monthly basis as required.

  • Support Manager in the development & implementation of business process improvements & efficiency/productivity gains.

  • Act as systems champion/SME on eBoss/other key sales support systems as required.

Essential Requirements

  • 1- 3 years’ experience in a finance related function

  • Excellent administration and organisational skills

  • Ability to work efficiently under pressure

  • Strong team player with ability to work on own initiative

  • Strong PC, numerical and mathematical skills

  • Good attention to detail

  • Excellent English language skills (both written and verbal)

  • Good sales focus

Desirable Requirements

  • Tertiary Qualifications in a finance related field

  • Prior leasing experience

  • Experience with Salesforce, Infolease or other leasing systems

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .