Dell Quality Sr. Principal Engineer in Taipei, Taiwan

Quality Senior Principal Engineer

The Sr Principal Quality Engineer is responsible for driving continuous improvement in the quality of Dell systems, solutions, peripherals, and software as experienced by our customers. The Sr Principal Quality Engineer works with Engineering, Manufacturing, Procurement, Supplier Quality and Product Support to ensure that Dell delivers high quality products and processes to customers. Additional responsibilities include ensuring quality goals and performance measurements are met.

Drive improvements in dispatch rates (IFIR, FIR, Social Media), 5 Star, COD and warranty cost through product and process quality improvements. Drive cross-functional quality improvements focused on robust design, superior supplier quality management and enhanced diagnostic capability. Utilize product and process lessons learned to drive preventative actions and improvement plans. Drive cross functional WW initiatives to drive overall warranty cost reduction and customer improvement using BPI principles.

Excellent problem solving skills using analytical and data-driven approach; Strong initiative and ability to work in a self-directed environment; Ability to communicate clearly through oral and written communications; Ability to present clear and concise information to team, internal and external customers; Facilitation and leadership skills to lead meetings.; Ability to lead extended teams and meet deadlines. Strong skills in Dell Competencies: Driving For Results, Command Skills, Intellectual Horsepower, Building Effective Teams, Learning on the Fly

POSITION SUMMARY:

The Sr Principal Quality Engineer is responsible for driving continuous improvement in the quality of Dell systems, solutions, peripherals, and software as experienced by our customers. The Sr Principal Quality Engineer works with Engineering, Manufacturing, Procurement, Supplier Quality and Product Support to ensure that Dell delivers high quality products and processes to customers. Additional responsibilities include ensuring quality goals and performance measurements are met.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

  • Lead in Core Team (Program Team) as a quality representative identify and implement action resolve Customer Experience issues, reduce dispatch rates and better customer experience.

  • Work with cross-functional team to support the CLCA process relative to portable / desktop computers.

  • Drive quality improvements by eliminating sources of defects in the design, supplier, new product introduction, and mfg processes.

  • Drive improvements in dispatch rates and warranty cost through product and process quality improvements.

  • Drive cross-functional quality improvements focused on robust design, superior supplier quality management and enhanced diagnostic capability.

  • Establishes working relationships and influences/persuades at the working as well as Senior leadership levels.

  • Lead & Coordinate ODM Quality Improvement initiatives in Quarterly basis.

  • Utilize product and process lessons learned to drive preventative actions and improvement plans.

  • Drive cross functional WW initiatives to drive overall warranty cost reduction and customer improvement using 5C & 7QC Tool principles.

  • Manages major risks and issues through effective contingency planning and proper escalation

  • Strong problem solving skills using analytical and data-driven approach; Strong initiative and ability to work in a self-directed environment

  • Ability to communicate clearly through oral and written communications; Ability to present clear and concise information to team, internal and external customers;

  • Ability to lead extended teams and meet deadlines. Strong skills in Dell Competencies:

Qualification:

  • Masters or Undergraduate degree, with at least 10 years of relevant experience in a professional role.

  • Ability to frame situations and make/drive decisions in an ambiguous environment

  • Excellent understanding of business goals and objectives as they relate to customer use cases and solutions.

  • Excellent leadership and influencing skills driving cross functional alignment.

  • Strong Cross-functional team management, strong interpersonal skills and adaptive communication style

  • Ability to resolve Complex problems, drive for results, innovate, think and lead strategically

  • Excellent communication skills & Fluency in English

  • MS/BS of ME or EE, Familiar with quality tools such as DFMEA, SPC and CLCA etc.