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Dell Server Quality Principal Engineer in Taipei, Taiwan

Server Quality Principal Engineer

Taipei, Taiwan

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Principal Engineer on our Server Quality team in Taiwan Design Center. Quality is everything at Dell. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Key Responsibilities

The Dell Server Quality Engineer will be a strong technical resource and quality liaison who will partner with internal and external customers and suppliers to drive real time improvements in design and process of the commodities used in the power and compute subsystems (power supply, memory, CPU, motherboard), to improve field performance and customer experience on current and future products. Team member will be required to use structured product failure data, unstructured customer feedback, and direct customer feedback to prioritize activities. Specific responsibilities include:

  • Monitor field performance to identify issues and allow for early investigation and mitigation

  • Drive investigation, capture, root cause failure analysis, containment, corrective actions, and process improvements to prevent issue recurrence

  • Conduct effective CLCA (Closed Loop Corrective Action) through the use of 8D methodologies and document lessons learned to prevent recurrence of quality issues

  • Lead QETs (Quality Extended Teams) across critical commodities used in the Server application and drive effective communications for improved engagement and accountability across the value chain

  • Ensure continuous improvement through effective partnerships with internal and external parties such as vendors and ODMs

  • Influence procurement decisions by providing analysis of supplier field performance

  • Provide quality inputs for new products/programs, including setting quality goals and managing performance to goal

  • Utilize effective CPM (Changepoint management) to verify changes result in expected performance

Essential Requirements

  • 4 year Degree in Engineering related field (electrical, systems, computer) and 6-8+ yrs of related experience. Graduate degree preferred.

  • Strong computer skills (Excel proficiency required and SQL aptitude a plus)

  • Demonstrated accountability in a self-directed as well as team environment

  • Experience influencing and coaching people of all levels

  • Experience applying 8D methodology effectively

  • Strong communication and leadership required

  • Strong project and change management background

  • Fluent in English and Mandarin languages required

Desirable Requirements

  • Experience working with global teams preferred (this position reports to a remote manager)

  • Power engineering background a plus

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can enhance our technical quality assurance protocols and methods, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

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