Dell Training Coordinator Analyst - Taipei in Taipei, Taiwan

Role

This learning and development position is in support of Dell employee global learning & development Academies within Dell’s Product & Operations business. The role is part of a global team of training coordinators ensuring the successful delivery of high quality professional development courses in a variety of formats to team members located around the world. The ideal candidate is exceptionally detailed oriented, extraordinarily customer focused, exhibits excellent communication skills when drafting internal and external communications, and is capable of coordinating with regional core team members as well as external vendors

Responsibilities

  • Work closely with Lead Training Coordinators & Program Managers who have oversight of all activities supporting the Academies worldwide

  • Scheduling and arranging logistics for regular and ad hoc training courses

  • Identifies and resolves problems and issues relating to course activities

  • Guides employees to resolve issues with strong customer service and escalates to appropriate levels of management as necessary

  • Perform consistent delivery of various courses and supporting communications

  • Supports Academy program managers with recommendations around operational needs

  • Prepare routine or ad hoc reporting on metrics for management and other internal stakeholders

  • Conducts learning-related research projects and present findings

Requirements

  • Demonstrated customer-orientation and work experience with customer service – able to respond efficiently and thoughtfully to ensure closure of internal customer and vendor inquiries

  • Demonstrated detail-orientation and work experience with excel – able to assist in the gathering of data and metrics used to manage class scheduling, vendor inquiries, and learner queries

  • Demonstrated business communication skills both written and verbal, with work experience in communicating across cultural differences

  • Proven ability to work collaboratively across teams & at all levels of the organization

  • Demonstrates a sense of urgency

  • Drives assigned tasks to completion as well as reports roadblocks in a timely manner

  • Ability to work independently and prioritize effectively

  • Experienced user of Excel, Outlook, and Powerpoint

  • Bachelor’s Degree

Preferred Skills

  • Experience supporting learning and development and/or training programs

  • Experience with corporate event planning

  • Experience with organizational change - ability to jump in and flex as business needs change

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

  • Life at Dell means collaborating with dedicated professionals with a passion for technology

  • When we see something that could be improved, we get to work inventing the solution

  • Our people demonstrate our winning culture through positive and meaningful relationships

  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential

  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

To learn more about our commitment to Diversity & Inclusion, visit: Equal Employment Opportunity Policy Statement at http://content.dell.com/us/en/corp/d/corp-comm/equal-employment-opportunity-policy-statement.aspx

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