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Dell BIOS Root Cause Analysis (RCA) Principal Engineer in Texas

BIOS Update/Recovery Principal Engineer

State-of-the-art products demand state-of-the-art firmware, and that’s the role of our Firmware Engineering team. We lead and deliver the analysis, design, programming, debugging, troubleshooting or modification of software for firmware applications. Our team oversees programming activities involving analog and digital hardware as well as software operating systems. We also influence product development at all stages. In short, we use the latest technology to modify existing solutions, in addition to developing innovative new software and firmware solutions

Join us to do the best work of your career and make a profound social impact as a Firmware Principal Engineer on our BIOS Root Cause Analysis (RCA) team in Austin, TX.

What you’ll achieve:

As a Firmware Principal Engineer, you’ll work with an experienced team of engineers to root cause failures affecting shipping and under development systems, to proactively drive changes in products and processes that will reduce failures in the future, and contributing to retention and satisfaction of Dell’s customers. You’ll apply and develop skills and experiences across the full cycle of system and firmware development. The RCA team’s passion is to identify and resolve issues whether in BIOS, operating system, drivers, motherboard, and components so that Dell customers will have the most reliable platforms in the industry. This position is in the Client Platform Software Engineering .

You will:

  • Root cause failures and issues affecting shipping and under development systems.

  • Drive core improvements for future products by collaborating with development teams to implement corrective actions, proof-of-concepts, or productization plans

  • Collaborate with partners and vendors in triage efforts both locally and remote

  • Mentor, guide, and educate other Dell team members and partners in techniques and tools to quickly analyze and drive to root cause issues

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Strong knowledge of Computer Architecture

  • Strong knowledge of C/C++, Python,and other programming languages

  • Strong knowledge ofoperating systems; firmware; BIOS– UEFI preferable;GITor similar source control practices;device drivers; software performance, scalability, relevant industry standards and application administration; embedded software/firmware; tools and utilities

  • Ability to code and guide others to code flexible, scalable and complexprograms, using either written or verbal design specifications

  • Ability to achieve mastery of new tools, languages and operatingsystems with some training and on-the- job experience

  • Ability to code in UEFI or Embedded Controller (EC) environment and guide others to code flexible, scalable and complex programs, using either written or verbal design specifications

  • Familiarity with several Software Lifecycle and Quality Assurancemethodologies

Desirable Requirements

  • Strong knowledge of power management, ACPI, and other computing related industry standards a plus

  • Strong knowledge of device drivers; software performance, scalability, relevant industry standards, embedded software/firmware; tools and utilities

  • Knowledge of logic analyzer and other hardware debuggers

  • Excited by challenging problems and self-motivated to push to solution

  • Experience with computer debug equipment such as Window debugger (WinDBG), AMD HDT, Intel ITP, and Asset / American Arium XDP

  • Qualified candidates must have good software design skills and be able to produce documentation related to software design at both a high and low level.

  • Candidates should enjoy working in a fast moving, team-oriented environment

Education\Experience Requirements

  • Typically requires 8+ years of related experience in a professional role witha Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with aPhD; or equivalent experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: TBD

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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