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Dell Cloud Storage Technical Support Engineer in Texas

Cloud Storage Technical Support Engineer

Remote US

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Cloud Storage Technical Support Engineer on our Product Services team in Remote US to do the best work of your career and make a profound social impact.

What you’ll achieve

Apply technical support expertise to resolve customer issues. Responsible for providing telephone, email, chat and remote diagnostic technical support of assigned products. Works closely with peers and coaches to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problemsAct as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams

You will:

  • As a 24x7x365 organization, shift work, holidays and on-call responsibilities; may be required once a month

  • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums

  • Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Cloud Storage: Experience working with Cloud Storage technologies and related protocols like Amazon S3; Understanding of WEB hosting and service provider environments

  • Advanced Unix/Linux/Hardware knowledge: Administration and troubleshooting knowledge; Ability to troubleshoot disk/server problems; Fault isolation of hardware FRUs

  • Fundamental understanding of JAVA/WEB APIs

  • Networking knowledge: Knowledge in IP and routing protocols; Network APIs knowledge (Java, HTTP, REST, etc.); Knowledge of NFS, CIFS and FTP server configurations; VLAN configuration/troubleshooting

Desirable Requirements

  • Typically requires 3+ years of related experience in a professional role with a Bachelor’s degree; or 2+ years with a Master’s degree; or a PhD without experience; or equivalent experience

  • Knowledge of ECS or similar Cloud Storage products

  • Experience working with SalesForce and JIRA incident tracking systems

  • Working experience with Centera, Atmos or ECS is a plus

  • The ability to write with scripting languages in Perl and Python is a plus

  • Working knowledge with Docker containers and/or Kubernetes is a plus

  • VMWare certification/knowledge is a plus

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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