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Dell Consultant, APEX Operations - Remote, US in Texas

APEX Business Operations Lead

Transformation Operations Program Management is a worldwide team that’s vital to the ongoing evolution of Dell Technologies. We are transforming, processes, technology and organizations across the company building As A Service. It’s all about using strong technical knowledge and identifying industry best practices to enrich program solutions.

Join us to do the best work of your career and make a profound social impact as a Consultant in APEX Operations on our Global APEX Operations team .

What you’ll achieve

As a Business Operations Order Management lead, you will manage daily order support required to ensure Time to Value across the Americas region. You will act the central hub supporting both the sales and fulfillment operations. You will track and manage APEX volume and associated metrics. You will assist launch teams as programs migrate from pilot to production. This role requires a deep understanding of order management systems, from quote through customer activation, at Dell. You will facilitate feedback into the launch teams to support any future business requirements.

You will:

  • Manage daily order backlog in the North America region.

  • Support capability launches with design and execution of order pilots.

  • Understand, build connections, and leverage other groups in the company in support of enterprise knowledge management

  • Possess and consistently apply expert knowledge in multiple functional areas

  • Ensure critical improvements in operations are implemented and monitored toincrease efficiency and repeatability

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Strong technical knowledge across multiple Dell functions, tools and processes.

  • Industry relevant experience across one or multiple industries to identify industry best practices and incorporate them into the proposed program

  • Program relevant skill set preferred with extensible skills across technology, org change management, tax, security, and controls, etc.

  • Experience working with multiple virtual teams across functions and geographies to solve critical customer issues quickly

  • Expert complex problem solving skills in a rapidly changing environment and not having the total picture

Desirable Requirements

  • Bachelor’s Degree in Computer Science, Engineering or related field required, MBA preferred.

  • At least 10 years of relevant industry experience in business/ product planning and operations working on complex problems

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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