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Dell Customer/Technical Training Advisor in Texas

Customer/Technical Training Advisor

Ground-breaking products deserve to be accompanied by world-class technical information. Dell Technologies customers expect nothing less. That’s where our Technical Content Development team comes in. Working side-by-side with editors and illustrators, subject matter experts and stakeholders, the team creates clear, concise and easy-to-understand content for multiple channels. It takes an ability to research, analyze and synthesize complex subject matter. And it’s all underpinned by an understanding of how our technologies work and how they benefit customers.

Join us to do the best work of your career and make a profound social impact as a Technical Content Developer 3 on our Education Services team working remotely.

What you’ll achieve

Education Services Learning Design and Development team develops learning content for all of Dell’s products to help our internal team members, business partners and external customers exceed in their roles and use the products to their fullest extent.

As a Customer /Technical Training Advisor: you will be responsible for the design and development of training courses.

You will: Interact with team members, functional organizations, partners and customers to develop specifications for learning content. Learning content is created in one source format and used in multiple delivery methods self-paced, Instructor led and virtual Instructor led. All design and development project work is completed following Agile development process.

  • Designs, authors or edits complex curriculum for a variety of audiences including employees, end-user customers, partners, resellers, distributors or systems integrators.

  • Helps establish and assure adherence to schedules, work plans and performance requirements

  • Partners with the business and subject matter experts to assess and customize training based on current and future needs of the business units

  • collectively determines & develops approach to solutions, in a team environment

  • Works on assignments under minimal supervision

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Must have curriculum design/development skills and experience

  • Experience with Articulate 360, Camtasia, Xyleme preferred

  • Must have technical background with real-world experience

  • Ability to work on multiple projects and/or tasks

  • Self-motivated with a strong desire to learn new technologies

  • Demonstrates strong written and verbal communication skills

Desirable Requirements

  • VMware certifications or comparable experience a plus

  • Experience with Agile/Scrum

  • Experience facilitating in a professional environment a plus

  • Demonstrates strong coaching skills, process skills and consulting skills

  • Demonstrated knowledge of applicable metrics and how to measure and report on them

  • Typically requires 5+ years of related experience in a professional role with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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