Dell Federal Technologies Engineering Consultant - U.S. remote; Draper, UT; San Antonio, TX; San Jose, CA; Washington DC Metro preferred in Texas
Federal Technical Account Management Consultant
Dell EMC offers one of the largest technology profiles of any technology company in the world. As an account services management professional, you can expect opportunities to learn or be sent into situations requiring self-guided learning covering this broad spectrum of technologies. Given our unique position in Dell you may work with sales teams providing technical guidance in their pre-sales engagements, you may be sent to fix difficult problems, there are opportunities to work with backend engineers on product development, and much more. Due to the security credentials of our organization, we are frequently dispatched to solve problems to which others simply may not have access. If you are a motivated self-starter who enjoys a job with many opportunities to branch out across the full stack spectrum, this is probably the job for you.
Join us as a Federal Technologies Engineering Consultant on our Product Services team in the United States to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Federal Technologies Engineering Consultant, you will support a wide array of company technologies for our fast-growing National Security Group team. Your core responsibilities include learning and maintaining a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies. Continually learn new technologies; stay current on existing technologies and continually expand their knowledge horizons. Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices; also develop external relationships with customers and partners, and earn the customer’s trust through a demonstration of the highest caliber of professional, technical, and mission competence. Assist customer and sales team with design, definition, and implementation of complex system requirements.
Perform diagnostic and hardware repair service as required. Diagnose any system malfunction to isolate problems to Dell, other OEM vendors or software.
Perform firmware updates on a variety of platforms and modify scripts as needed to work in customer environments during an outage or failure. Deliver software updates (Application, Firmware, BIOS, Driver, and Diagnostics).
Perform firmware updates at scale. Be able to perform basic scripting or have a basic knowledge of scripting in order to diagnose problems or perform large deployments.
Assist in identifying and leveraging Dell and partner resources in order to satisfy the technical needs and objectives of the customer’s implementation during an outage or failure.
Deploy full stack setups. Due to the span of complexity, many engagements require deploying a rack(s) of hardware, including networking and their respective configurations, and deploying a software stack on top.
Follow-up on all service calls to ensure customer satisfaction, and manage customer expectations with respect to support agreements and project plans.
Ensure appropriate technical resources and services are in place to solve customer problems; notify sales team of critical technical issues impacting the customer during and outage or failure.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
12+ years with a Master’s degree; or 8+ years with a PhD; or equivalent experience.
Must have an active TS/SCI security clearance.
Experience managing enterprise hardware, including server, storage, and networking technology.
Possesses in-depth technical knowledge of Dell Enterprise and Dell Client hardware and software solutions.
Experience designing and architecting hardware and software solutions.
Proficiency in operating systems like Linux, Unix, and Windows.
Experience with virtualization technologies, cloud technologies, and high-performance computing
CI or FS poly
A+, Security +, MCITP/MCSE, VCP, RHCSA, CCNA certifications
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .