Dell Jobs

dell footer logo

Job Information

Dell Field Advocate - Voice of Customer (100% Remote) in Texas

Field Advocate – Voice of Customer

Join us as a Field Advocate on our high visibility Voice of Customer team to do the best work of your career and make a profound impact.

What you’ll achieve

Customer Advocacy is all about giving the customer a voice – and shaping what the company does in response. We engage with everyone at Dell Technologies who has an impact on customers and we are the catalyst and enablement arm for embedding the customer voice into how we do business. As a Field Advocate, we use customer experience data to create insight and action planning to put our customers at the heart of Dell Technologies.

You will:

  • Drive action planning to address Voice of Customer feedback (leveraging shared services)

  • Participate as a member of your designated sales leadership team and bring a CX lens to high priority initiatives in the business

  • Establish influential relationships and execute business partnerships at various levels in your business: Presidents, SVPs, Sales Strategist, Ops, Enablement, Front Line

  • Serve as front line for Voice of Customer office to field (ie, including linking associated programs or pilots)

  • Build and deliver strong executive presentations, meetings, all forms of communication

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 5+ years of related Voice of Customer experience – Sales Enablement, Business Consultant, etc.

  • Bachelor’s degree (or equivalent experience)

  • Background of understanding data from customer surveys

  • Previously worked with data analytics team or sales organization is a plus

  • Qualtrics, Maritz or similar platform is a plus

Desirable Requirements

  • Experience with Medium Business and Acquisition type customers

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Application closing date: 15 June 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here ( .