Dell Sales Operations - Instructional Design in Texas

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

From developing brand new accounts to driving expansion across existing accounts, our Direct Sales team transforms opportunity into action every day. Whether focusing on a geographical area, product line, industry, channel or market segment, their goal is the same: to develop relationships with the end-users of the organization and generate meaningful sales. They are the direct line between our ground-breaking portfolio of product solutions and the desks of satisfied customers.

In this role, the Sales Support Advisor is responsible for the design, development, and presentation of training materials in support of the SDS (Support and Deployment Services) Sales organization. This includes training activities such as the Services Sales Academy, Field Readiness Seminar, Tech Summit, Quarterly Business Training, Sales on-boarding, and ad-hoc training requirements.

Principal Responsibilities:

  • Develop training content with varying complexity levels including complex solutions. Assists management with developing training programs

  • Works with team and other areas of the organization to help identify development opportunities.

  • Leads training events for the organization

  • Coordinates, leads, or participates in cross-functional meetings to support global training needs

  • Takes responsibility for sales training manuals and materials


  • Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.

  • Manages resources effectively to design & deliver training programs – internal team resources, SME support, sales resources, etc

  • Intermediate - Advanced PowerPoint skills

  • In-depth knowledge of training development with industry e-Learning certifications preferred

  • In depth knowledge and use of tools such as Articulate Storyline and SABA preferred

  • Demonstrated ability to lead small to mid-sized project teams.

  • Ability to communicate clearly and present in front of large audiences on a global team.

  • Ability to manage conflicts cross-functionally.

  • Align a project team around a project vision and coordinate core team meetings to ensure everyone stays on time with their deliverables.

  • Confidence and drive: Self-starter with passion and sense of urgency and ability to build relationships with stakeholders.

  • Strong problem-solving skills and attention to detail.

  • Ability to effectively prioritize and multi-task in a fast pace environment.

  • Prior Sales Experience and/or experience working closely with sales teams.

  • Prior Learning and Development, or content design experience preferred

  • Typically requires 5+ years of related experience with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you relish the prospect of championing innovative products direct to significant customers, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .