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Dell Senior Engineer, Technical Support (I7) in Texas

Senior Technical Support Engineer

Technical Support (I7)

We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us to do the best work of your career and make a profound social impact!

What you’ll achieve

You will collaborate with our customers / solutioning partners to define business requirements while providing solutions and tools that strengthen business processes. You will define objectives based on end-user needs and identify the organization's strengths, finding ways to maximize opportunities and improve business processes.

Core Responsibilities

• Predicative/Proactive Model CLCA Reviews/Case Reviews and Corrective action identification

• Corrective Action Delivery (Tools: Coaching portal / LFI / ServiceNow / etc.)

• Tracking and Ownership of ongoing CLCA deliverables

• Regular QL / CTE / Support Staff tie in/Systemic Analysis (Power BI / Celonis)

• Core team members with partner teams/orgs: Care / LFI / DIT / etc.

Expanded Governance Responsibilities

• Deep Dive Review for EE/LR

• LR/Customer journey reviews

• Support Leadership presentations (VP/RSL)

• Cross BUS collaboration / CC

• Systemic trend analysis/tracking

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 5–10 years of related experience

• Strong understanding of internal business processes, operations, and systems capabilities

• Advanced knowledge of Knowledge Management applications and capabilities

• Ability to define / lead business strategy and change management

• Strong thought leadership, organizational skills, and the ability to build alignment cross business segments

• Proven project management knowledge and experience and the ability to communicate at all levels of the business