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Dell Technology Transformation and Enablement Program Manager in Texas

Senior Project Program Management Consultant

Remote US

Dell Technologies is seeking a seasoned field services Program Manager to help deliver an unparalleled services experience for our customers. As the Senior Consultant, Technology and Transformation Enablement you will work closely across all levels of the organization to define our technology and transformation North Star and implementation plans. Your scope will span our end user client and server products across our consumer and commercial businesses and through an extensive global partner network operating in over 150 countries, across 120 partners managing over 8,000 field engineers transacting over 4 million onsite service requests a year within $300M annualized envelope.

Join us as a Senior Project Program Management Consultant on our Project/Program Management team in Remote US to do the best work of your career and make a profound social impact.

What you’ll achieve

As a member of the Global Field Services organization, you will shape the future of services as we transform the business to be a digital, outcome-oriented, data-driven operation all anchored on customer success and ease of use. Your work will ensure that we provide a consistent, transformative, digital experience with the solutions and expertise for customers to meet their needs. You will manage through two panes of glass: that of our thousands of field engineers to make their work more efficient and effective, and also through the eyes of our customer’s resolution journey.

You will:

You will set the technology and digitization vision for global onsite break/fix, carry-in, and deployment services. Lead through an extensive global partner network. Understand the market, customers, and competitors and know how to enable the development of Dell Technologies IP to set us apart in the industry.

• Communicate and lead all aspects of project documentation, development of success criteria, outcomes measurement, and project handoffs

• Develop a strategy that aligns different business units and scales globally

• Use appropriate tools and techniques to gauge progress and changes to the scope and schedule.

• Identify and quantify variances and perform required corrective actions while communicating to all partners.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Track record of achieving results via technology and digitization. You understand the leading and innovative digital and system experiences in the industry and can apply them to your business.

  • You’re not afraid to be held accountable, nor hold other functions accountable to agreed upon strategy plans.

  • Lead with facts, data and logic to achieve consensus on key business process decisions.

  • Deep understanding of the end user and server computing market, partner eco system, and customer needs.

  • Understand Services and have experience enabling global capabilities.

  • You can “connect the dots” across multiple functions onto one vision.

Desirable Requirements

  • 15 years of experience and Bachelors Degree, 10+ years experience and advanced degree

  • Excellent understanding of competitors and their products as well as potential partner relationships for Business Development

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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