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Dell バイリンガル・IT テクニカル・サポート・エンジニア 【英語・日本語】 in Tokyo, Japan

Principle Duties and Responsibilities:

  • Work rotating day and night shifts in 24 x 7 support center (4 – 6 night shifts a month)

  • Take customer technical inquiries on phone and email, create/update/escalate product service ticket.

  • For product supported by the team, work directly with customers to understand the issue and provide a resolution

  • For products not supported by the team, dispatch service ticket to the relevant technical support team

  • Perform written Japanese-English translations of service ticket updates between Japanese customers and non-Japanese-speaking technical support engineers.

  • Communicate in English with technical support engineers

  • Redirect customers to relevant technical support teams as required

  • Answer or escalate product support contract inquiries

  • Assist with the work flow of an existing service ticket

Competency:

・Business-level Spoken and Written Japanese

・Conversational Spoken and Written English

・Customer Service Experience

・Shift Work Experience

・Operational Command of the Business

・Results Driven

・Cross Functional Behavior

・Communication

・Initiative

・Adaptability

・Customer Responsiveness

・Accountability

・Problem Solving

Requirements:

・Be able to work day and night shifts in 24 x 7 support center (required)

・Business level English (required)

・Those who emphasize teamwork and can communicate smoothly with colleagues and customers

・Those who can work with aspirations and improve their skills

・Those who have basic PC operation

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