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Dell Online Experience Operations Advisor / Japan Consumer Small Business in Tokyo, Japan

Japan Consumer Small Business Senior Advisor, eBusiness

Location: Kawasaki, Japan

[About the Role]

The Experience Operations Advisor / Japan Consumer Small Business (CSB) will be part of the Global CSB organization as we work to modernize with an easy-to-navigate, customer-centric experience. The CSB organization is designed to enable globally consistent online experiences and capabilities, exponential sales growth, fulfil globally consistent Service Level Agreements for operational and experiential updates and accelerate the focus and momentum to transform by maintaining parallel efforts to run and evolve the site.

The Global Experience Operations team are specifically responsible for:

  1. Content selection: imagery, banners, pathing

  2. Pathing: linking and masthead

  3. Campaign page builds

  4. Product launch: sustaining and new product launch

  5. Deals execution


  • Japan site merchandising operations, weekly update and maintenance of promotional pages- Cross-functional coordination to generate required briefs- Own updates for banners, coupons, taglines, End of Life (EOL) requests etc.Pre and post go live auditing to ensure content is accurate and legally compliant

  • Creation and optimization of campaign pages as required by business, working closely with cross-functional teams

  • Planning, User Accepting Test (UAT), optimization and maintenance of Franchise and Category pages

  • Backup maintenance support for Special Events Deals Pages

  • Undertake daily “walk in customer’s shoes” audits looking at product images, content, pathing etc., submitting requests to update where necessary

  • Work with Search Engine Optimization (SEO) team to ensure Japan site is optimized with right keywords, meta data, browse titles & page titles to improve page ranking

  • Support the launch of new IT releases by performing UAT

  • Work with T&T team on new test ideas

  • Continuously review all aspects of the site and challenge the norm – redesign, test and search for improvements in conversion and leakage

[Knowledge, Skills & Abilities]

  • Demonstrate solid project management and ability to multitask/run multiple activities concurrently. Effectively handle multiple ad-hoc requests/projects.

  • Strong organizational and coordination skills in a multi-cultural environment

  • Excellent attention to detail

  • Ability to deal with ambiguity and multiple direction changes.

  • Think outside the box creatively – use creative and marketing skills to develop best in class merchandising and messaging

  • Excellent communication skills - ability to effectively communicate at all levels of the organization, and across multiple stakeholder teams.

  • Strong team player and supporter

  • Fluent in both Japanese and English

  • General Marketing / Online / Online Marketing experience preferable

  • Strong problem-solving skills

  • Finally, individual should have optimistic, but pragmatic attitude and like working in team/cross-functional settings.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Application closing date: 30 April 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .