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Dell Online Inside Manager in Tokyo, Japan

E-Business Advisor

  • Premier.com is Dell's e-commerce store for Partners, Medium, Large Enterprise and Public business segments.

  • Reporting to Korea/Japan Commercial Online Director, this position will take

  • on responsibility for Japan Online environment including owning online revenue, margin performance, transaction metrics, merchandising and customer experience.

  • This person will be responsible for working with Online B2B, IT, PMO, Commercial Sales, Finance, Online Marketing, and Partner Sales to test and launch new features on Online tool – primary focus on Premier+, Global Portal and B2B upgrade/adoption.

  • Partnership with Small Medium Business (SMB), SnP, and CSG/ISG BU teams will be critical to success in this role.

  • Key Responsibilities

  • Responsible for driving adoption of various online platforms (Premier, ERP systems) that streamline and automate B2B purchasing between Dell and customers.

  • Liaise with cross functional teams for supplemental support to enhance delivery of business goals and initiatives.

  • Proactively engage with Inside Sales Reps and Medium Business customers on various work-streams to further improve customer experience

  • Provide daily, weekly and quarterly assessments of business performance and update Sales GMs and Marketing leaders on online demand generation programs, recommend and create product offering/bundles, obtain Finance approvals.

  • Actively participate and contribute in global forums with the spirit of growing Online penetration beyond Japan.

  • Perform data analysis to identify strategic opportunities to focus and execute towards yearly plan.

  • Educate / train, test and launch new online features and functionality by leveraging various web-based tools such as Zoom, Teams, etc.

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