Dell Professional Services Director in Tokyo, Japan
Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction. Works closely with sales, customer service, partners, customers, and other technical support groups to manage the life cycle of highly complex, high risk projects from design through customer and customer service turnover. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients
Join us to do the best work of your career and make a profound social impact as a Professional Services Director in Tokyo, Japan.
Provides technical and/or business consultative leadership for Program Management and Project Management functions for multiple complex projects. Monitors program delivery and provides management coaching, counseling, and motivation to maximize employee performance and growth. Monitors cost effective and timely delivery of billable implementation services that drive product and service revenues for multiple engagements. Reviews and refines the implementation plans delivered in high level engagements.
Responsible for the effective management of the life cycle of multiple engagements. Oversees the management of talent to deliver quality implementations in line with established Dell Standards. Manages the headcount for delivery of high level engagements and ensures the appropriate resource teams are assigning qualified resources to properly prioritized project Maintains a level of Project Management readiness, prepared to successfully support the delivery of an engagement, through ongoing employee training and development of strong partner relationships with senior leadership.
Proactively identifies and creates Project Management policies, procedures, standards and strategies. Maintains awareness and involvement in existing or potential high level customer escalation issues. Oversees compliance with the best practices, maintains and submits activity/progress reports and time recording/management reports as directed.
Works closely with Client Solutions Managers, Practice Managers and Technical Solution Director to develop opportunities that deliver solutions and provide continual revenue. Manages the cost of multiple engagements against predetermined goals of backlog management.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Business level English (Reading/Writing/Speaking)
High Business level (Reading/Writing/Speaking)
Advanced ability to lead, motivate and direct a workgroup
Advanced possesses strong product/technology/industry knowledge
Advanced ability to influence others to achieve results
Advanced strategic planning abilities
Advanced conflict resolution skills
Advanced ability to work effectively with senior management
Advanced ability to manage in a matrix environment
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Application closing date: 31 August 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .