Dell Senior Analyst, Sales Operations in Tokyo, Japan

Job Description:

The Senior Analyst in Business Operations has the responsibility to book in SAP and manage dealer/distributor orders on a daily basis.

They are the key link in communication with our customers for order questions.

The individual works closely with our shipping department in Ireland to ensure that every order is processed and delivered on time.

Taking the initiative, the ability to anticipate problems before they happen are also essential for success in this position.

  • Enter and process all incoming orders in SAP

  • Sending shipping instruction to warehouse vender

  • Scheduling delivery date with the sales team and warehouse vender

  • Update the invoice date and delivery date to local database

  • Processing invoice from supplier invoice to be paid through Ariba

  • EDI (Electronic data interchange) process on a request basis

  • RMA (Advanced Warranty Replacement) process

  • Dealing with some quality issues and control

Qualifications and factors for success:

  • Fluent Japanese language skill

  • Ability to read/write in English; English verbal communication

  • Experience with ERP

  • Ability to multi-task

  • Ability to work independently and as a team player

  • IT literate