Dell Senior Manager, Systems Engineering in Tokyo, Japan
Job Family Summary
Manages pre-sales field technical sales team members and leads support activities for the development and implementation of complex, and specialized products/applications/services/solutions.
Develops detailed customer installation and/or system integration plans. Directs the deployment of specialist resources into accounts to identifyand support qualified opportunities. Provides/oversees pre-sales technical support in sales presentations and product demonstrations.
Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
Manages the hiring, staffing and maintaining of a diverse and effective workforce.
Responsible for career development/planning, performance and pay discussions of team members.
Develops and executes sales engineering and/or complex specialist selling strategies and identifies opportunities for process improvements.
Provides technical expertise to sales organization in selecting, implementing and developing competitive product and services applications and solutions.
Coordinates with account management resources to make customer calls and presentations as well as participate in bid and walk-through meetings with the customer as necessary.
Ensures proposed solution meets the technical and business needs of the customer.
Estimates overall solution performance, and price for budgetary estimates.
Serves as thought leader and company subject matter expert on specific technical projects with customers.
May provide product and service feasibility analysis in support of sales efforts with sales representatives.
May publish technical articles regarding specific applications
Manages Sales Engineering individual contributors focused on larger or more complex accounts or Specialists deployed on larger or more complex opportunities.
May manage junior managers
Establishes operational objectives for team(s)
Sets focus and direction for sales engineers and/or product specialists aligned to industry vertical or business
Drives focus with cross-business and cross-functional resources
Drives business process improvement efforts
Understands complexities of the environment and works within Dell Technologies to solve complex business issues
Collaborates with other functions to resolve escalations/customer issues quickly
Consults with customer’s technical management
Excellent ability to apply advanced concepts in the technical engineering field to practical business problems
Advanced ability to communicate technical concepts, architectures and designs, program strategies, and tactics clearly
Advanced negotiation skills and the ability to establish mutually beneficial program commitments and expectations with customers
Advanced presentation skills
Advanced level of solutions and technical knowledge
Strong understanding of customer/industry climate
Strong level of solutions and technical knowledge
Ability to navigate across the functional areas of a service level to drive business process improvements across multiple accounts driving the strategy
Education and Experience
Typically 12+ years of relevant experience with a Batchlor's degree or equivalent combination of education and work experience
Typically requires 4+ years managerial/leadership experience