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Dell Senior Manager, Systems Engineering in Tokyo, Japan

Job Family Summary

Manages pre-sales field technical sales team members and leads support activities for the development and implementation of complex, and specialized products/applications/services/solutions.

Develops detailed customer installation and/or system integration plans. Directs the deployment of specialist resources into accounts to identifyand support qualified opportunities. Provides/oversees pre-sales technical support in sales presentations and product demonstrations.

Principal Responsibilities:

  • Directs the efforts of others in the achievement of the strategic and operational objectives of the group.

  • Manages the hiring, staffing and maintaining of a diverse and effective workforce.

  • Responsible for career development/planning, performance and pay discussions of team members.

  • Develops and executes sales engineering and/or complex specialist selling strategies and identifies opportunities for process improvements.

  • Provides technical expertise to sales organization in selecting, implementing and developing competitive product and services applications and solutions.

  • Coordinates with account management resources to make customer calls and presentations as well as participate in bid and walk-through meetings with the customer as necessary.

  • Ensures proposed solution meets the technical and business needs of the customer.

  • Estimates overall solution performance, and price for budgetary estimates.

  • Serves as thought leader and company subject matter expert on specific technical projects with customers.

  • May provide product and service feasibility analysis in support of sales efforts with sales representatives.

  • May publish technical articles regarding specific applications

Principal Responsibilities:

  • Manages Sales Engineering individual contributors focused on larger or more complex accounts or Specialists deployed on larger or more complex opportunities.

  • May manage junior managers

  • Establishes operational objectives for team(s)

  • Sets focus and direction for sales engineers and/or product specialists aligned to industry vertical or business

  • Drives focus with cross-business and cross-functional resources

  • Drives business process improvement efforts

  • Understands complexities of the environment and works within Dell Technologies to solve complex business issues

  • Collaborates with other functions to resolve escalations/customer issues quickly

  • Consults with customer’s technical management


  • Excellent ability to apply advanced concepts in the technical engineering field to practical business problems

  • Advanced ability to communicate technical concepts, architectures and designs, program strategies, and tactics clearly

  • Advanced negotiation skills and the ability to establish mutually beneficial program commitments and expectations with customers

  • Advanced presentation skills

  • Advanced level of solutions and technical knowledge

  • Strong understanding of customer/industry climate

  • Strong level of solutions and technical knowledge

  • Ability to navigate across the functional areas of a service level to drive business process improvements across multiple accounts driving the strategy

Education and Experience

  • Typically 12+ years of relevant experience with a Batchlor's degree or equivalent combination of education and work experience

  • Typically requires 4+ years managerial/leadership experience