Dell Staff Customer Engineer - Cloud / PAAS in Tokyo, Japan
Apply NowStaff Customer Engineer - Cloud / PAASat Pivotal Software
Pivotal’s Story VIDEO
Founded in 2013, Pivotal Software, Inc., combines our leading cloud-native platform, tools, and methodology to empower the world’s largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.
About Global Support Services
Pivotal Global Support Services (GSS) is a dynamic and agile organization within Pivotal. We provide commercial support to our Data, PaaS product offerings to IT and developer communities in Fortune 1000 companies.
About the job
This is a Mid to Senior level Support Engineer position. We are looking for highly motivated candidates with an understanding of cloud computing, virtualization and system administration. As Pivotal continues to build out the product portfolio and offerings, you will be immersed in the most exciting time of the company’s history.
Duties and responsibilities (English follows Japanese)
・特定のお客様に特化した有償サポートサービス（訪問サポートや定期ミーティング・報告の実施等）を提供します（Business Critical Support）
Analyze, diagnose, replicate, troubleshoot and resolve technical issues reported by customer using the Pivotal PaaS platform
Take ownership, manage and maintain status on support requests
Escalate unresolved issues that require more in-depth knowledge in a timely manner
Report and submit product defects and collaborate with Engineering to triage customer issues
Create and peer review knowledgebase articles and product documentation
Willing and able to learn new technologies
4-7 years of Linux system and network administration
Good written and verbal communication skills
Strong analytical, troubleshooting, and problem solving skills
Strong professional demeanor with customers a must
Strong organizational skills and the ability to prioritize support requests
Self-motivated, team-oriented, responsible and must be a team player
Understand networking protocols and functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS).
Experience with one or more of the following Linux operating systems: Ubuntu, Centos, Suse, RHEL, Arch Linux, Windows
Ability to read, understand and make small changes to moderately complex applications written in one of the following languages: Ruby, Python Rails, GO, NodeJS, .NET and/or Java is preferred
Familiar with AWS, Azure, OpenStack, vSphere, or other IaaS/Cloud infrastructure
Knowledge of container technologies such as Docker or container orchestration tools like CoreOS, Docker Swarm, Kubernetes, etc.
Working with automation tools like Chef, Puppet, Ansible, Saltstack, Mesos or similar technologies
Familiarity with software development practices, git workflows, Continuous Integration/Continuous Delivery
Contributions to Open source projects
Prior experience working in an Enterprise environment
Prior experience with Zendesk, Jira, Desk.com, Salesforce Service Cloud, Freshdesk or other ticketing systems
If you are passionate about solving problems, enjoy working with world-class people and developing cutting edge technology, you should explore a career with Pivotal.
This is a very exciting time to join Pivotal. We offer competitive benefits and compensation (including equity in a high growth market), and many extras (beer fridge, free breakfast, snacks etc) that create a rewarding work experience.
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