Dell Staff Customer Engineer - Cloud / PAAS in Tokyo, Japan

Apply NowStaff Customer Engineer - Cloud / PAASat Pivotal Software


Pivotal’s Story VIDEO

Founded in 2013, Pivotal Software, Inc., combines our leading cloud-native platform, tools, and methodology to empower the world’s largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.

About Global Support Services

Pivotal Global Support Services (GSS) is a dynamic and agile organization within Pivotal. We provide commercial support to our Data, PaaS product offerings to IT and developer communities in Fortune 1000 companies.

About the job

This is a Mid to Senior level Support Engineer position. We are looking for highly motivated candidates with an understanding of cloud computing, virtualization and system administration. As Pivotal continues to build out the product portfolio and offerings, you will be immersed in the most exciting time of the company’s history.

Duties and responsibilities (English follows Japanese)




・特定のお客様に特化した有償サポートサービス(訪問サポートや定期ミーティング・報告の実施等)を提供します(Business Critical Support)

  • Analyze, diagnose, replicate, troubleshoot and resolve technical issues reported by customer using the Pivotal PaaS platform

  • Take ownership, manage and maintain status on support requests

  • Escalate unresolved issues that require more in-depth knowledge in a timely manner

  • Report and submit product defects and collaborate with Engineering to triage customer issues

  • Create and peer review knowledgebase articles and product documentation

  • Willing and able to learn new technologies


  • 4-7 years of Linux system and network administration

  • Good written and verbal communication skills

  • Strong analytical, troubleshooting, and problem solving skills

  • Strong professional demeanor with customers a must

  • Strong organizational skills and the ability to prioritize support requests

  • Self-motivated, team-oriented, responsible and must be a team player

  • Understand networking protocols and functions (e.g., HTTP, HTTPS, SSL/TLS, SMTP, DNS).

  • Experience with one or more of the following Linux operating systems: Ubuntu, Centos, Suse, RHEL, Arch Linux, Windows

  • Ability to read, understand and make small changes to moderately complex applications written in one of the following languages: Ruby, Python Rails, GO, NodeJS, .NET and/or Java is preferred

  • Familiar with AWS, Azure, OpenStack, vSphere, or other IaaS/Cloud infrastructure


  • Knowledge of container technologies such as Docker or container orchestration tools like CoreOS, Docker Swarm, Kubernetes, etc.

  • Working with automation tools like Chef, Puppet, Ansible, Saltstack, Mesos or similar technologies

  • Familiarity with software development practices, git workflows, Continuous Integration/Continuous Delivery

  • Contributions to Open source projects

  • Prior experience working in an Enterprise environment

  • Prior experience with Zendesk, Jira,, Salesforce Service Cloud, Freshdesk or other ticketing systems

If you are passionate about solving problems, enjoy working with world-class people and developing cutting edge technology, you should explore a career with Pivotal.

This is a very exciting time to join Pivotal. We offer competitive benefits and compensation (including equity in a high growth market), and many extras (beer fridge, free breakfast, snacks etc) that create a rewarding work experience.

PivotalジャパンのCustomer Engineerの仕事では多くの技術力を向上する機会があります

 - Pivotal 製品関連のオープンソースコミュニティーへの参加

 - 社内外関連技術トレーニングの参加や実施

 - 技術サポート業務に有用なツール・アプリケーション開発

 - 新製品サポート体制立ち上げプロジェクトへの参加