Dell Senior Associate, Customer Services in Utah
Customer Services Support Associate
If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.
Join us as a Senior Associate on our Product Services team ] to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Customer Services Support team member you will be the key contact for customers experiencing issues or challenges with their orders and will be responsible for issue resolution and acting as a liaison between the customer and manufacturing, sales, technical support and financial services, adhering to administrative policies and escalation procedures.
• Manage calls relating to order status for missing, wrong or damaged orders, and customer escalation from both phone and email
• Engage with external vendors and other internal departments to resolve customer issues or complaints within SLA timelines
• Set realistic customer expectations and meet or exceed them
• Prepare daily/weekly performance reports
• Be fully responsible for customer satisfaction and feedback for improvement
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
• Some relevant experience in handling customer service
• Excellent telephone and communication skills in English
• Ability to communicate to all levels within an organization
• Strong customer service ethic and ability to be empathetic and accept ownership
• Well-developed problem-solving skills
• Previous customer care experience
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Application closing date: DD Month YYYY
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .