Dell Consultant, Architecture in Australia
Provides technical and business consultative services during the pre-sales and/or post-sales cycle. May provide technical or business analytical leadership for specific product groups or business objectives in order to engage the customer or implement and maintain an engagement.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Develops strategies, policies and best practices for the customer.
Develops and cultivates strong customer relationships ensuring a 'customer for life' relationship. Holds responsibility for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction for every customer. Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management.
Adheres to and utilises proper Escalation and Change Control procedures. Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.
Stays current on technical specifications for hardware/software requirements of EMC and industry products through professional associations, trade journals, networking and associated training and seminars.
Responsible for sharing information and best practices with others. Required to support and instruct less experienced co-workers, through training sessions or on-the-job mentoring.
Provides technical leadership during the implementation of an engagement. Participates in the installation, customisation, and integration of an EMC solution. Maintains awareness of existing or potential customer software/hardware situations. Proactively alerts project management and sales team of potential problems and solutions.
Provides technical escalation and leadership to team members as required to help resolve issues in the customer environment.
Supports the design and development of the technical content defined in the Statement of Work. Designs the EMC solution and supports the installation, customisation and integration of the solution. Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan. Works closely with the Project Manager to define project deliverables and schedules. Helps to identify and leverage EMC and Partner Resources in order to satisfy the technical needs and objectives of the implementation.
Is a lead technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategies and plans that will be delivered in the engagement. Responsible for the creation of proposals that address current and evolving client requirements. Develops and articulates solutions based on a customer's strategic business or technical requirements
Leads requirements gathering for project engagements
Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation
May supervise staff on project engagements in large projects where many technical people may be involved.
EMC Proven Professional Certification desired
Ability to influence others to achieve results.
Possesses strong product/technology/industry knowledge.
Proficiency in hardware, software and/or operating systems environments.
Project management skills.
Possesses operational command of the business.
EMC Proven certified.