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Dell Global Experience Operations Online Advisor in Brazil

E-Business Advisor

We put the same vision into optimizing the online user experience as we do in creating game-changing products. This is where our E-Business professionals come into their own. They are industry experts on emerging technology. They manage the development, implementation and coordination of cutting-edge internet marketing strategies while driving merchandising product placement, pathing, promotion and content to optimize conversion and consideration. The team also leads on campaign management, product launch, online merchandising and end-to-end conversion.

What you’ll achieve

As an E-Business Advisor you will help us explore the operational and technological needs of Dell Technologies, serving as an expert on the various platforms used to conduct digital sales or conversions on a website.

You will:

  • Own and drive the operational excellence for Dell.ca French site across Consumer products and accessories:

  • Measure through SiteCatalyst and ensure the team’s flawless execution of all campaign content across Dell.ca, driving global consistency, adhering to site guidelines and meeting timelines

  • Working with the regional stakeholders to ensure flawless execution of end to product lifecycle of Dell branded products online plus ensuring any online issues are resolved quickly, optimize customer pathing and improve CSAT scores

  • Simplify and improve existing processes and define new processes when necessary ensuring alignment with cross-functional teams and stakeholders

  • Working closely with Dell.com IT & Design Team ensuring new features are launched flawlessly testing pre & post to ensure seamless execution online

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Bilingual in French/English with strong communications skills in both written and verbal are required.

  • Excellent presentation and communication skills - ability to effectively communicate at all levels of the organization, deal with ambiguity, multiple direction changes and across multiple stakeholder teams

  • Background in eCommerce or digital Marketing preferred with previous experience in using web analytics tools like Adobe SiteCatalyst

  • Proven experience in driving operational excellence in digital environment, attention to detail & think outside the box to develop best in class merchandising and messaging.

  • Demonstrate solid project management and ability to multitask/run multiple activities concurrently. Effectively handle multiple ad-hoc requests/projects

Desirable Requirements

  • Optimistic, but pragmatic attitude and enjoys working in team/cross-functional & diverse environments

  • Knowledge of the Adobe Creative Suite & Bachelor’s degree

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 29 Nov 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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