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Dell IT Services Operation Senior Manager in Brazil

Be a part of a team that’s ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality improvements.

Join us as a Supply Chain Reliability Engineer - Senior Manager on our Information Technology team in Brazil to do the best work of your career and make a profound social impact.

Gist of the Role

The IT Ops Engineering Sr. Manager is responsible for leading the team accountable for ensuring 99.99% reliability of IT applications via pro-active support, security & compliance activities of the end2end the supply chain processes utilized by Dell worldwide business users and customers & working closely with end business users, Dev and product engineering teams;


  • Responsible for the Global team operating out of Brazil/US/India/Malaysia/China.

  • Responsible for Reliability Engineering & application support of operations in an engineering mindset .

  • Be the Leadership conduit / Influence with Business Partners & Customers in DAO (Dell Americas Operations) time zone ensuring high availability of the Supply chain business capabilities leveraging the IT applications & Infrastructure footprint .

  • An integral part the transformation to Supply Chain Reliability engineering and growing the team to their best-value attainment .

Essential Requirements

  • To be flexible to work across geographies

  • Proven experience of managing teams leading end user support in a global enterprise, and a track record of delivering results with excellent customer service experiences

  • With attention to detail & finding creative ways to drive solutions in in a fast paced work environment

  • An understanding of Supply Chain & Enterprise Business with ability to develop productive and consultative working relationships across Business and IT teams

  • English fluency

Our business

  • Application support of End2End supply chain consisting of nearly 159 Applications, of 8 supply chain domains - Supply chain Planning, Procurement, product design, Order Enablement, Manufacturing, Logistics, Trade, Inventory ; Interlocking within each other & with Databases, Middleware, Server, Storage, Cloud, VM platforms and Network infrastructure.

  • As COE drive & deploy security vulnerabilities fixes, Disaster Recovery, Data center maintenance, End of life, SOX & all other Compliance activities

  • Part of the Global Leadership team on digital transformation of the function leveraging Modernization.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Application closing date : 18/12/2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .