Dell Account Mgr 2, Inside Sales in China


  • Sells products and services, including Desktops, Laptops, Printers, Software, enterprise solutions and service contracts.

  • Responsible to drive inbound and outbound calls, emails, and web interface to focus on maintaining and expanding business relationships/market share with existing and new customers

  • Functions as the primary insides sales demand generalist and provides support to the field sales leader with all sales internal resources, in both strategy and executions

  • May focus on new account development and/or expanding existing accounts

  • Work towards achievement of an overlay quota Interacts regularly with the outside sales team

  • Responds to customer inquiries.

  • Works effectively in a team environment

  • May require some direct selling to end user customers


  • Works with customers/partners in complex business environments to devise new and innovative solutions to business challenges

  • Responsible for a high number of medium accounts, or a fewer number of large accounts

  • Some involvement in outside sales lead with Inside Sales support

  • If account/acquisition focused, individual responsible for:- Average-to-high revenue spend and/or account complexity within assigned business- Higher strategic value within assigned business

  • Advanced level sales representative, contributing beyond self, sought out by others

  • Viewed as a trusted business advisor to the customer/partner and uses in-depth knowledge of company technology, products and services to help customers/partners formulate strategy and direction

  • Utilizes strategic probing to identify, evaluate, and recommend alternative business solutions

  • Analyzes multiple market factors to both anticipate/identify customer/partner problems/needs and recommends appropriate solution

  • Engages cross functional resources, regardless of geographic location, in order to achieve goal/meet customer/partner needs

  • Develops and implements account plans that drive the attainment of critical business objectives


  • Above 2 years of relevant experience in account sales. College degree or above.

  • Basic knowledge of IT industry and products. Selling experience in IT industry is a plus.

  • Proficiency in English reading and writing, can handle basic conversations.

  • Ability to create/execute an action plan to make unsolicited contact with targeted people to capture interest for further discussion.

  • Proactive. Ability to establish and accelerate forward motion toward desired sales objective.