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Dell Business Operations Senior Analyst in India

Analyzes and defines business needs and assists in developing appropriate solutions. Activities include evaluation, analysis, documentation of requirements, and translation into proper solution specifications. Formulates and defines scope and objectives based on both end-user needs and a thorough understanding of business needs and business processes. Understands the business implications of solutions, and assists in defining the solutions to support any future business requirements.

  • Works with business users to define and analyze problems.

  • Maintains and manages systems key to the function that is supported.

  • Considers the implications of business solutions to the current and future environment.

  • Devises or modifies procedures to solve problems considering resources, time and form of desired results.

  • Acts as subject-matter expert on business processes of assigned area. Knowledge

  • Understands and applies principles, concepts, theories, technologies and standards of professional field.

  • Develops and applies specialized knowledge within own discipline.

  • Deepens knowledge through exposure to new assignments and continuous learning.

  • Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.

  • Builds deeper understanding of processes, procedures, customers and organization.

  • Assists program or process development and implementation.

  • Coordinates activities and processes. Problem Solving

  • Applies research, information gathering and analytical and interpretation skills to problems of diverse scope.

  • Develops solutions to a variety of problems of moderate complexity.

  • Screens, categorizes, evaluates, reconciles, reports and resolves data integrity issues.

  • Identifies issues beyond stated situation.

  • Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.

  • Regularly exercises discretion and independent judgment on business matters.

  • Involved with local or business specific engagement initiatives in support of broader programs. Guidance

  • Works under general direction.

  • Completes work in accordance with accepted practices within field.

  • Establishes approaches for completing assignments.

  • Assumes responsibility to improve service, efficiency and quality of work.

  • Works with team to support achievement of project milestones and deliver on internal and/or external commitments.

  • Actively participates on project teams in support of customer deliverables Experience

  • 6-8 years of relevant experience or equivalent combination of education and work experience. Competencies

  • Intellectual capacity.

  • Drives for results.

  • Customer first.

  • Engages others. Education

  • Undergraduate degree and 6-8 years relevant experience.


We are looking for people who analyze and conduct thorough quality-control tests to ensure that software operates properly, is defect-free, and meets or exceeds specified standards and end-user requirements. Documents and works to resolve all problems. Reports progress on problem resolution to leadership. Devises improvements to current procedures and develops models of possible future configurations. Works with fellow team members to communicate helpful testing tips and efficiencies across the entire team.

Role Overview

Understand software application functions / capabilities for the core applications that are used by operations.

  • Conducts preliminary studies of alternative business solutions.

  • May be responsible for a large part of a project.

  • Good knowledge of software development lifecycle.

  • Strong attention to detail with the ability to maintain a high level of quality. Take part in test scenario development. Trace testing scenarios to requirements.

  • Review scope & acceptance criteria

  • Create testing scenarios and documentation of UAT Test Scenarios using Behavioral Driven Development and preparation of Test Data requirements.

  • Ability to multi-task and test different applications relating to a release.

  • Execute test scenarios during scheduled time frames.

  • Identify and analyze testing issues / defects & Log defects in online defect management tool.

  • Provide feedback on testing processes, what works well and what could work better.

  • Communicate potential issues to appropriate audiences; interlock with various team such as IT, business partners, and/or other business organizations.

  • Document test results and adhere to test reporting standards.

  • Document training and communications material regarding new features/changes/fixes.

  • Perform post deployment validation & business operation support post each deployment (includes weekend support).

  • Maintain past test cases in library test suite.

  • Excellent written and verbal communication skills.

  • Good knowledge of software development lifecycle and defect resolution processes in particular.

  • Ability to multi-task and test different applications relating to a release.

  • Good time management skills and the ability to work to tight deadlines.

  • Problem solving and Organizational skills are a must.

  • 6-8 years of experience in testing for Order to Cash and Financial modules or working within the front-line business operations teams for Order to Cash. Experience with Oracle OMEGA OM, OMEGA AR, BRM, DOMS, DSA, Gii, GCM, DPS, Dellserv, Delta, and TFS will be a plus.

  • Thorough understanding of the Order to Cash flows- from order entry to picking to shipping to generating invoices and Financials (AR, Collections, Payments) is a plus

  • Should have exposure to test custom processes for performance and regression testing.

  • Should be able to work collaboratively with diverse teams and, when needed, work independently to work through the project initiation to go-live.

  • Detail oriented with the ability to maintain a high level of quality.

  • Ability to multitask and meet deadlines in a fast-paced dynamic environment.

  • Good knowledge of TFS, MS Project, MS Excel & MS Office highly desirable.

  • Experience with CFS (Customer Finance Services) is a huge plus.

  • Invoice / CRI process knowledge is required.