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Dell Manager, Technical Content Development in India

Manager Technical Content Development

Ground-breaking products deserve to be accompanied by world-class technical information. Dell Technologies customers expect nothing less. That’s where our Technical Content Development team comes in. Working side-by-side with editors and illustrators, subject matter experts and stakeholders, the team creates clear, concise and easy-to-understand content for multiple channels. It takes an ability to research, analyze and synthesize complex subject matter. And it’s all underpinned by an understanding of how our technologies work and how they benefit customers.

Join us to do the best work of your career and make a profound social impact as a Technical Content Development Manager on our Information Design and Development team in Bangalore, India .

What you’ll achieve

As a Manager on our Information Design and Development team, you will be responsible for leading a team of experienced and technically savvy content developers. You will work with engineering, testing, support, UX, and design teams on our critical and leading edge server software products.

You will:

  • Ensure delivery of high-quality customer and employee-facing technical content as a critical component of the overall product release

  • Help grow team members careers

  • Lead initiatives to define and improve quality and the customer experience

  • Develop and implement data-driven metrics for customer engagement and content effectiveness

  • Partner with Information Design and Development teammates around the world to collaborate on standards, processes, and team development initiatives

  • Represent Information Design and Development to our engineering and services stakeholders

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 5-8 years of direct line management experience in content development with additional demonstrated project leadership/management experience.

  • Extensive experience with enterprise-level products

  • Demonstrated experience representing content development at the engineering leadership level

  • Demonstrated ability to work with cross-functional, international teams and content developers

  • Demonstrated ability to mentor and grow team member's careers

  • Experience with DITA, XML, and structured authoring, ideally as an implementer

  • Outstanding project management, program planning, and communications skills

Desirable Requirements

  • Experience documenting enterprise level systems and software

  • Experience with Git, Markdown, and equivalent content creation tools for the cloud-native environment

  • Experience authoring in DITA, specifically Tridion

  • Experience working with UX teams

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 30 October 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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