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Dell Senior Analyst, Customer/Technical Training (I6) in India

Job Title: Sr Analyst, Customer/Technical Training

Choose a Job Family description from the list here (https://myhr.one.dell.com/Global/TA/JPL/Pages/default.aspx) .

Join us as a [Senior Analyst, Customer/Technical Training] on our [Customer/Technical Training] team in [India/Malaysia] to do the best work of your career and make a profound social impact.

What you’ll achieve

Education Services Learning Design and Development team develops learning content for all of Dell’s products to help our internal team members, business partners and external customers exceed in their roles and use the products to their fullest extent

You will:

Interact with team members, functional organizations, partners and customers to develop specifications for the content of courses. Course content is created in one source format and used in multiple delivery methods self-paced, Instructor led and virtual Instructor led.

Designs, authors or edits curriculum for a variety of audiences including employees, end-user customers, partners, resellers, distributors or systems integrators.

Partners with the business and subject matter experts to assess and customize training based on current and future needs of the business units

collectively determines & develops approach to solutions, in a team environment

Works on assignments under minimal supervision

May set up, configure and maintain lab configurations for moderate hands on technical training, including developing and documenting lab exercises

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

Must have curriculum design/development skills and experience

Experience with Articulate 360, Camtasia, Xyleme preferred

Must have technical background with real-world experience

Ability to work on multiple projects and/or tasks

Self motivated with a strong desire to learn new technologies

Demonstrates strong written and verbal communication skills

Desirable Requirements

Coaching skills, process skills and consulting skills

Typically requires 5+ years of related experience in a professional role with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date:

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .

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