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Dell Field Service Engineer 2 in Mexico

Field Service Engineer 2 (Pipeline)

Location: Tijuana

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Field Service Engineer on our team in Tijuana.

What you’ll achieve

Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer on administrative and technical matters. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.

You will:

  • Achieve in time manner assigned goals & initiatives

  • Demonstrate good communication & accurate response to his supervisor

  • Performs moderately complex installations, preventative and remedial maintenance of equipment at customer locations or remote

  • Ensures a high degree of customer satisfaction through direct and indirect contact to include resolution of customer situations, account management, pre-installation site planning, upgrades and repairs

  • Attends training classes as required to develop and maintain a working knowledge of equipment and software

  • Responsible for follow-up, root cause and fault resolution

  • Assist and coordinate account management duties and functions across assigned geography and/or districts

  • Basic to Intermediate IMAC support (Install, Maintenance, Add, Change);

  • Intermediate to Advanced IMAC support

  • Basic E2E deployment

  • Code and Firmware Update

  • POC testing support

  • Basic Software Configuration (SRS, IP changes, etc.);

  • Intermediate to Advanced troubleshooting / diagnostic skills

  • Onsite troubleshooting for dark sites

  • Complex Break/Fix Support

  • High complexity, Low touch product support (i.e. Atmos, DCA, new product rollout)

  • SR Case Management

  • Escalation ownership and own service request

  • KBA creation

  • Pre-installation requirement planning

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 2+ years of related experience in a professional services role

  • Bachelor’s degree;

  • Intermediate English Level

  • Availability to work during night shifts, weekends, holidays as required

  • be able to move/lift equipment weighing up to 25 lbs. to a height of up to 5 feet and move/lift equipment weighing up to 65 lbs. to a height of up to 2 feet

Desirable Requirements

  • Industry certification in Linux, Windows, Vmware, or Networking

  • General operating system knowledge and ability to quickly learn new technologies as required

  • Maintains a professional demeanor by demonstrating punctuality and professional attire

  • demonstrates resourcefulness and ability to solve problems independently

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .