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Dell Customer Data Process Engineer in Malaysia

Customer Data Process Engineer Senior Advisor

(Customer Data Business Process Management Senior Advisor)

Join us as Customer Data Process Engineer Senior Advisor in the Customer Data Governance team withing the Marketing Strategy and Operations organization in Ireland to do the best work of your career and make a profound social impact.

What you’ll achieve

We are looking for a leader to identify, analyze, and prioritize business impacts for process gaps that occur within the customer data lifecycle management. As a Process Engineer, you will support the development and implementation of solutions to drive efficient and compliant processes to ensure customer data is created, updated and use for the intended purpose, meeting high quality standards and providing the relevant information to the business functions.

You will:

  • Drive defining, understanding, and implementing improvements in business processes dependent of customer data to ensure high quality, relevancy, and ease of use of the data, as well as best practices in customer data management

  • Lead or facilitate documentation of as-is business processes, identify friction points and gaps, describe details on workflow diagrams/charts, design the appropriate to-be process and recommend system controls & protocols /policies.

  • Identify processes and technology capabilities requirements and correlates those activities within the business process flows, support validation of the future state capabilities.

  • Perform quantitative analysis, using process-related tool of key performance indicators to identify opportunities and develop recommendations for process improvement

  • Analyse data on relevant project information, KPIs, data quality metrics, interviews, surveys, or any other data and draws inferences as well as identifies corrective, preventative and improvement action plans

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 6+ years of experience driving process improvements through the direct application of Lean and/or Six Sigma tools and concepts. Related experience or equivalent experience in Industrial, Mechanical, Electrical, and/or Process Engineering

  • Proven track record of delivering innovative process solutions, including Process Improvement Techniques and Methodologies (Lean, 6Sigma, DMAIC)

  • Demonstrated excellence in communications in writing, verbally, interpersonally and in presentations, especially in simplifying complex concepts for different audiences

  • Strong program management and organizational skills and have experience balancing inputs and priorities from multiple stakeholders, driving business decision-making

  • Expert in facilitation and influencing cross-functional teams to align and adopt process improvements applying new tools and insights

  • Understanding of Dell's customer data and the systems and processes that manage this data throughout the Customer Lifecycle, basic understanding of Data Governance concepts and practices

Desirable Requirements

  • Six Sigma Black Belt Certification and/or knowledge of Project Management Methodologies

  • Prefer Bachelor’s in Industrial, Mechanical, Electrical, and/or Process Engineering

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 6 September 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .

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