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Dell IT Service Operations Senior Advisor (Dev Ops) in Malaysia

IT Service Operations Senior Advisor

The IT Service Operations team provides expertise to ensure holistic support, proactive monitoring, and overall health of IT applications, IT tools, infrastructure (hardware, data, software), security, information access, system performance and data integrity. Utilizes appropriate IT tools to resolve issues within global, complex technical, business- and mission-critical environments. Is deemed a subject-matter expert in more than one technical discipline. Recognizes recurring problems and proactively works cross-functionally and inter-departmentally throughout the organization to recommend solutions and process improvements. Works with other IT groups, vendors, and business units to lead, monitor and resolve system outages.

Join us as a IT Service Operations on our Information Technology team in Remote - Malaysia to do the best work of your career and make a profound social impact.

What you’ll achieve

As an IT Service Operations Senior Advisor , you will monitors and measures performance characteristics of applications.

You will:

  • Be part of the team accountable for the health of our Next Gen Managed Services environment, through monitoring, incident management, and security analysis.

  • Work in a highly collaborative and dynamic environment with cross-functional teams and business groups and investigate service interruptions, determine and implement service resolution to ensure future stability of infrastructure while maintaining data integrity.

  • Administer the Ansible AWX and Terraform platforms to ensure the product is used by our customers correctly and efficiently, educating and advising on their use through 1x1 and team training sessions.

  • Support development efforts with functional testing of features before deployment

  • Develop tools and methodologies to identify reliability and security risks, monitor application capacity, determine and implement monitoring of platform and business KPI’s, and triage production issues for globally available application suite.

  • Provide feedback to product and development teams for service stability and reliability features and manage the Ansible AWX and Terraform platform including patches and upgrades as necessary.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Ability to effectively interpret business issues and needs at a leadership level and how technology supports those requirements and effectively communicate technology issues, root cause analysis and solution options to business leadership.

  • Possesses and applies advanced knowledge of Modern IT principles and practices including CI/CD, DevOps, automated testing and Site Reliability Engineering methodologies.

  • Understanding of Automate testing processes/tools and understanding security methods involving Firewalls, TLS, certificates, RBAC authentication, password vaults.

  • Experience with microservice architectures utilizing CI/CD pipelines via Gitlab into a Kubernetes, Docker containerized environment.

  • Strong programming and scripting skills utilizing languages such as Python, Java and/or .NET. As well as utilizing IaaC automation tools such as Terraform and Ansible playbooks

Desirable Requirements

• 10+ years of related experience

• Bachelor’s degree in computing engineering or computer science

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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