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Dell Advisor, Services, Programa Project Management in Panama

Advisor, Services Program Project Manager

It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.

Join us as a Project Manager on our Professional Services team in Panama to do the best work of your career and make a profound social impact.

What you’ll achieve

As an Advisor Services Program / Project Manager you will be responsible for delivery of the standard project plan with minimal direction and coordination of standard project plans for projects of diverse complexities and account based. You will work with external clients/customers from project initiation through delivery and ensure customer happiness to achieve Total Customer Experience (TCE).

You will:

• Prepare, maintain and submit activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures

• Provide input for project forecast completion

• Make management aware and lead potential issues or customer escalations and provide updates on performance

• Optimally lead cross functional project teams

• Be the point of contact during the project and lead all aspects of the engagement

Essential Requirements

  • Advance fluency in English (verbally and written)

  • Able to understand and adapt to the North American culture/customer demands

  • +3 years of work-related experience in project management

  • Strong communication and presentation skills

  • Excellent customer service skills; proficient in working with customers and being an external representative

  • Organizational and prioritization skills

  • Familiar with project management methodologies

• Experience or willingness to learn technology and collaboration tools (WebEx, Zoom, Excel, MS Project, MS Teams, etc)

Desirable Requirements

  • Bachelor's degree

  • Strong technical aptitude

  • Project management or ITIL certifications

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: DD Month YYYY

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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