Dell Customer Help-desk – 1st Line IT Support in Poland
Customer Help-desk – 1st Line IT Support
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Technician on our Technical Support team in Warsaw, Poland to do the best work of your career and make a profound social impact. Please, keep in mid that you can perform this job fully remotely from any place in Poland .
What you’ll achieve
As a Technical Specialist, you will be responsible for delivering professional service to our external customers. We will help you by providing you lots of technical trainings. You will have the possibility to shape your social and technical abilities.
Provide first-level technical support on Dell supplied client products
Identify and resolve issues affecting customer client systems
Use troubleshooting techniques and tools to identify technical defects/issues
Assume a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Working knowledge of client and network architecture/technology;good knowledge of client equipment (laptops, desktops, workstations)
Ability to analyze and solve technical problems related to client products by investigating potential solutions
Excellent interpersonal skills
Excellent customer handling skills via telephone
Fluency in Polish and advanced English are a must
Experience using troubleshooting skills
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package.
As our Employee you will be entitled to:
Private medical care coverage
Group life insurance
Benefit Systems vouchers or Multisport card
Global Travel Insurance
Private Car Leasing Program
Upon joining our team will also have a chance to become a member of a hobby or an interest group where you may develop yourself, but also help the local society.
Application closing date : Ongoing
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .