Dell Sales Engineer Analyst in Singapore
Provide technical and consultative support to EMC Field Technology Solutions, Sales, and Marketing on specific solutions for a range of consulting projects. SE Analysts support the analysis of requirements, design, configuration, and marketing/documentation for customers. The SE Analyst is expected to receive, organize, structure, and extract trends from data to support the field SE's throughout their consulting engagements. In this role, SE Analysts will need strong analytical skills, excellent communication skills, and aptitude for understanding objectives and asking good questions to provide comprehensive support to the field.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Deliver all services to the field within defined SLAs and Quality measurements.
Logging of requests via the SFDC Case system in order to provide accurate tracking of cases around various Sales and Presales requests
Escalation of problems when appropriate to Team Leader and PSS Manager
Work closely with the Presales and sales teams in building solutions and quotes
Development of technical hardware/software quotations and configurations, including full product specifications and pricing.
Perform technical configuration requests using EMC configuration tools; address/resolve configuration issues.
Create current state technical drawing diagrams.
Build and submit solution validation documents (SVCs) and solution qualification requests (RPQs); support RPQ case intake; handle technical inquiries on products and services
Customer Service skill.
Detailed product knowledge.
Fluent in language of primary country supported.
Attention to accuracy.
Strong technical aptitude.
0-2 years relevant experience