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Dell Senior Technical Content Strategist in Singapore

Senior Technical Content Strategist

Ground-breaking products deserve to be accompanied by world-class technical information. Dell Technologies customers expect nothing less. That’s where our Technical Content Development team comes in. Working side-by-side with editors and illustrators, subject matter experts and stakeholders, the team creates clear, concise and easy-to-understand content for multiple channels. It takes an ability to research, analyze and synthesize complex subject matter. And it’s all underpinned by an understanding of how our technologies work and how they benefit customers.

Join us to do the best work of your career and make a profound social impact on our Information Design and Development team in Singapore.

What you’ll achieve

Contribute to planning and overall design of technical information, including installation, operation and maintenance instructions, and other types of technical content such as video scripts, blog posts, flowcharts, technical advisories, and release notes. Propose product design and process improvements, coordinate, and execute content development and user experience plans. Act as a customer advocate in UI development activities and provide verbiage based on customer workflows and use cases.

As a Technical Content Developer 4, you will be responsible for Strategizing content development, automation, and process improvement ideas. Leading content standardization efforts. Seek customer feedback and develop processes to address the same]. You will work with content developers, visual design experts, engineers, and vendors across the globe to drive strategy enabling the team to create quality documentation.

You will:

  • Exert sphere of influence cross-functionally, represent the organization on project teams, and assume technical project leadership roles while fostering collaboration within and across work groups.

  • Help to establish content strategy, content governance, and UX standards within and across work groups.Actively seek customer input and take responsibility for internal and external customer situations. Act as a customer advocate.

  • Create content plans that include user stories. Evaluate technical content against UX benchmarks and user information requirements.

  • Act as a customer advocate in UI development activities and provide verbiage based on customer workflows and use cases.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Technical writing skills and familiarity with technical content development, design, and UX strategies and methodologies.

  • Understanding of technical content authoring and UX workflows.

  • Knowledge of industry standards such as DITA, XML, and HTML.

  • Knowledge of job-related content authoring, publishing, and graphic design tools.

  • Ability to analyze information and draw accurate conclusions.

  • Communication skills, problem solving skills, project management skills, presentation skills, mentoring/coaching skills.

Desirable Requirements

  • UX writing and content architecture experience

  • Visual design skills including still graphics and video creation.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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