Dell SG Optimize Sr. ESA (Enterprise Systems Analyst) in Singapore

Singapore Optimize For Storage ESA.

Singapore

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Enterprise System Analyst on our AMS team in Singapore.

Dell customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Key Responsibilities

  • Act as escalation point for team technical needs, best practices and customer handling guidance

  • Complete monthly technical and performance analysis for each assigned account and review each analysis with the client and account team

  • Proactive daily checks on the customers storage environment

  • Advise on operating and maintaining efficient Unity systems to help design and run an Optimized Storage Center environment

  • Proactively provide guidance on operational efficiencies to maximize ROI

  • Align Storage Center environment with customer requirements and business needs

  • Provide proactive analysis of support call history to identify trends and patterns

  • Proactively analyze capacity and performance metrics to help ensure continuous performance and operational efficiency of the Unity Storage.

  • Advise on solutions and best practices for meeting capacity and performance requirements

  • Proactively review log entries with the client and communicate findings to address potential issues

  • Provide best practice recommendations for system configuration and optimization

Desirable Requirements

  • 4 years in ESA role with high CE and renewal rate (>50%)

  • 30% time spend on travel and customer visit.

  • Great presentation skill is preferable

  • Bachelor’s degree or a minimum of 8+ years’ experience with Enterprise environments

  • Experience in managing Storage environments

  • 4+ years enterprise experience with data center technologies such as Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking

  • Technical certifications (SNIA, MCSE, CCNA, Server+, etc.)

  • 4+ years troubleshooting complex technical issues

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to play a key role at the heart of outstanding account services, this is your opportunity to develop with Dell.

Closing date: 1 September 2018

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