Dell Field Services Engineer - Wayne, NJ in Warren Township, New Jersey
Field Services Engineer
At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions. Join us to do the best work of your career and make a profound social impact as a Field Services Engineer on our team in Wayne, NJ.
The incumbent will lead the coordination of field service activities across the assigned geographic region or customer business unit including installation, implementation, repair, preventative maintenance, and engineering change upgrades. Ensures records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with solution management and sales specialists in resolving solution problems.
●Manages a small field service team and/or a small supplier relationship
●Responsible for the daily activities of the field service team and/or suppliers
●Supports service level improvement/ and management of field service teams and suppliers
●Resolves escalations to maintain strong customer experience levels
●Executes the operations plan
●Ensures team achieves specific performance metrics
●Develop training plans based on program management and new product offerings in order to ensure field technical force is ready to handle all new products
●Assist with day to day Field Service activities
● 5+ years of related experience with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience
●Typically requires 1+ years leadership experience
●Demonstrated experience leading field teams
●Advanced client system technical skills needed to assist with daily activities
●Strong communication skills
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here. (https://jobs.dell.com/diversity-and-inclusion)
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .