Dell Advisor, Sales Operations in Xiamen, China

Premier Account manager

Be responsible to manage a group of key focus accounts from premier page perspective:

Own the direct account relationship and be the contact point for customer on premier-related issue.

Provide end to end premier maintenance support to update Customer/Page info (shipping / billing etc.) and configurations.

Customer Facing:

· Participates on Customer Conference calls or briefing upon request

· Participate in Customer Quarterly Operations Reviews when appropriate

· Participates in B2B implementation

· Be responsible to onboard customers on premier page upon request.

Proactively ensure page availability & bundles validity for customer. Auditing accounts to ensure 100% accuracy.

Manage Custom Configurations, mostly responsible for customized pages. Always collaborate with BCM, OPM, and Protect the Site teams to protect the site- mainly associated with the performance and/or stability issues.

Analyze & review page activeness quarterly. Own and drive to meet CM metrics. Drive post mortem with Helpdesk or cross functional team on premier related issues.

Own the resolution of online PO issues. Contacts appropriate stakeholder to resolve issues. Ensure smooth processing of online orders by working with order processing team to address the issue

Engage customer or sales on EOL changes with no replacement / price

Manages front-end sustainment solution through work with cross-functional teams for escalation avoidance

Ensure contract compliance (using various tools) & be responsible to create and update Catalog Manager Instructions (CMIs) for assigned accounts

Mandatory UAT testing specific to customer base or profile

Be responsible for the Online Cost of Dissatisfaction; follow up and feedback to stakeholders

Qualification :

· Bachelor Degree in Computer Science, Sales, Business Marketing or any related field.

· Customer orientated

· Working experience in sales /marketing/customer service (>8 years) will be an advantages

· Fluently communication (oral &written) in English & Mandarin

· Strong competency in driving for result, customer focus and negotiation skills

· Strong competency in driving for result, customer focus and negotiation skills

· Cross functional experience