Dell Director Social Media Support Delivery in Xiamen, China

Director Social Media Support Delivery

Position Requirements •Responsible for day to day operation of SDS future state social media strategy as outlined in FY19 playbook (for APJ with initial focus on China and Japan)•Strategic Initiatives: Ensure high level visibility into progress /risks on investment areas i.e. strategic investments Determine milestones, staffing levels, budgets, risks, mitigation plans, etc.•Assist with strategic resource shifts among SDS, GBS, Marketing COE strategies etc. Expense Management: A key interface to the finance team on behalf of the leader to address funding, approvals, rebalancing, assessment of performance, etc•Support delivery of programs that would help in employee engagement across the globe. •OpEx & CapEx Planning •Execute to expansion plan of Dell community forum and scale operational cost by implementing crowd sourced program across all SDS products and services•Migration strategy to move earned volumes ( 3rd party forums ) to Dell community forum; thereby help reduce phone contacts•Support Implementation of entitlement based support across all social interactions•Support Implementation of AI based solutions ( ChatBot ) in partnership with IT to reduce cost of service, while sustaining customer experience•Overview the deployment of Salesforce implementation for social engagement in FY19•Assist leadership with execution to the plan: attritions, CX, eNPS, etc•Coordinate and drive leader awareness and overall understanding of state of key deliverables of the organization

Competitive salary


Xiamen China

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a [Job title] on our [Job family] team in [Location].

We’re proud to be in the solutions business at Dell. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Key Responsibilities

  • Max 5 - 7 bullet points with a small introduction.

Essential Requirements

  • Max 5 - 7 bullet points (key education must be included in this section).

Desirable Requirements

Differentiating Competencies

•Operational execution•Out of box thinking•Dealing with ambiguity•Expertise to lead technical support organizations•Executive stakeholder management


Run medium sized organization in customer service industry

Multiple stakeholder management

Dealing with executive leadership team

  • Max 0 - 5 bullet point of requirements that may be helpful, but not necessary


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.

Closing date: xx xxxxxxxxx 20xx .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .