Dell Regional Deployment Partner Operations Lead in Xiamen, China
Job Title: Deployment & Installation Partner Management Operational Lead
Job Grade: I6
The Regional Operations Lead is responsible for all day to day, partner performance, and support activities across the APJ region.
Ensure partner performance results are in accordance with SLA’s key metrics and the operating plans
Collaborate with programs team and partner management team to improve procedures to deliver high quality services
Drive day-to day-operational performance of partners on global metrics through active interaction and communication with partner representatives during ad hoc meetings and regular performance reviews.
Subject Matter Expert (SME) for partners and internal stakeholders on all Global Partner Deployment processes and procedures
Responsible for ensuring partners are aware of all Global Partner Deployment processes and procedures and adhere to it
Operational processes and tools training delivery to partners as required
Responsible for all Change management that impacts our providers
Main point of contact for partners operational team across the APJ region
Supporting Global Partner Management teams
Drive partners interlocks in respective regions, work with internal teams and with colleague teams in EMEAand ABU regions on information flows and process improvements
EDI and partners outages lead in regional field operations
Regional Lead for Bank Holidays communications with all stakeholders
Partner on-boarding and call testing
Partner system access account management
Drive Customer Experience
Manage New process implementation and partner readiness for future solutions
Drive Fusion CLCA with our partners Globally
Provide business system support regionally
Support Partner Spend control activity
SPOC for Global intake team & SPOC for installations management team
Operation lead for the APJ region
Ensure APJ region remains aligned with the Global processes and procedures
Candidates must possess a high degree of professionalism and a work style that promotes progress through teamwork in a dynamic, collaborative and global environment.
Candidates must be enthusiastically committed to delivering best-in-class solutions and the highest levels of quality management, be committed to continual progress, be able to communicate with confidence, clarity, and honesty, and take initiative and assume ownership of a wide variety of deliverables.
Candidates must be able to :
To work collaboratively in a cross-functional environment & handle multiple tasks.
To reconcile and prioritize divergent demands of multiple parties. To work effectively with senior management
To work closely with other colleagues within the region, outside the region to adopt and help develop best practice. To demonstrate strong analytic skills
To solve problems with effective & sustainable solutions
To demonstrate strong organizational skills
To work against strict timelines and schedules
To be flexible and able to adapt in a fast-paced changing environment
Excellent computer skills with MS suites (Excel, Word, Access, PowerPoint);
Language skills required Chinese, Japanese & English both verbal and written
China – Xiamen