Dell Sales Operations Analyst_Japanese Speaking in Xiamen, China
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a [Sales Operations Analyst] on our [Sales Operations] team in [Xiamen].
Summary: Be responsible to manage a group of key focus accounts from premier page perspective. Own the direct account relationship and be the contact point for customer on premier-related issue.
provide end to end premier maintenance support to update Customer/Page info (shipping / billing etc.) and configurations. and proactively ensure page availability & bundles validity for customer. Auditing accounts to ensure 100% accuracy.
Customer Facing:- Participates on Customer Conference calls or briefing upon request.- Participate in Customer Quarterly Operations Reviews when appropriate.- Participates in B2B implementation.- Be responsible to onboard customers on premier page upon request. Manage Custom Configurations, mostly responsible for customized pages. Always collaborate with BCM, OPM, and Protect the Site teams to protect the site- mainly associated with the performance and/or stability issues.
Analyze & review page activeness quarterly. Own and drive to meet CM metrics. Drive post mortem with Helpdesk or cross functional team on premier related issues.
Own the resolution of online PO issues. Contacts appropriate stakeholder to resolve issues. Ensure smooth processing of online orders by working with order processing team to address the issue.
Engage customer or sales on EOL changes with no replacement / price. Manages front-end sustainment solution through work with cross-functional teams for escalation avoidance.
Ensure contract compliance (using various tools) & be responsible to create and update Catalog Manager Instructions (CMIs) for assigned accounts.
Bachelor Degree in Computer Science, Sales, Business Marketing or any related field.
Working experience in sales / sales ops / marketing/customer service (>2years) will be an advantage
Fluently Japanese communication skill ( Oral and Written), ability to communication (oral &written) in English
Strong competency in driving for result, customer focus and operation excellence.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.
Closing date: 31 October 2021 .
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