Dell Senior Sales Operations Analyst in Xiamen, China
Senior Sales Operations Analyst
Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A link between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.
Join us as a Senior Analyst on our Customer and Finance Services team in Xiamen to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Senior Sales Operations Analyst, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers’ needs, as well as crafting and maintaining a global portal for customer accounts. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.
Work with multiple cross-functional teams simultaneously to resolve multiple complex cases causing a customer to be distressed. Research and properly identify the root cause for all customer issues and drive long term solution to avoid the same issues.
Leverage the different intake sources to proactively identify potential distressed account and get involved earlier to fix the customer problems. Support Sales escalation to manage Distressed Accounts with multiple operational issues or systemic issue.
Leverage customer engagement to drive online adoption. Govern the new customer onboarding thru account setting up.
Eliminate the friction in the order journey to improve customer experience. Meet or exceeds the following Metrics.
Prioritize your workload to ensure all issues are resolved (you may be working on more than one project at a time) within reasonable turnaround time.
Expert at problem solving, processes, critical thinking, time management, teamwork
Strong data managemcapability and communication and inter-personal skill
Good Presentation skill, Self-motivated and proactive attitude
Project management experience .Ability to build trusted partnerships with cross functional teams
Expert knowledge around Dell's operational processes (OP, Supply Chain, Finance, Logistics, etc) will be a plus
Bachelor degree with 3-5 years’ experience. Fluent English is required
PMP/6 Sigma certified will be a plus
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Application closing date : 2021-04-30
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .