Dell Services Channel SSR in Xiamen, China

Position summary:

The Inside Service Development Manager is responsible for driving services revenue and margin across the Hong Kong sales organization to meet revenue and margin targets.

Principal responsibilities:

  • Motivate and influence the inside sales organization (Inside Sales Representatives, Inside Sales Managers, Area Sales Managers & Sales Director) to drive services revenue and margin

  • Develop and execute services strategies and activities to address segment responsibilities

  • Coordinate with Brand Marketing Managers to deliver quarterly services sales promotional programs

  • Analyze sales performance data to identify low performers and take corrective action

  • Understand the competitive environment to allow Dell to provide winning services proposals

  • Serve as point of escalation for sales to solve internal services problems

  • Discuss services with customers to help close services deals

  • Customer presentations at the Executive Briefing Center


  • Bachelor Degree or equivalent technical training or certification with any combination of experience and training that provides the preferred knowledge, skills, and abilities.

  • 3 - 5 years corporate sales experience and channel sales experience.

  • Knowledge in IT products, services and services sales preferred.

  • Ability to motivate and influence others across a large organization

  • Strong drive for results and customer focus

  • Short-term execution and long-term planning abilities

  • Excellent verbal and written communication skills

  • Fluency in Cantonese spoken

Chinese, & English spoken and written