Dell Social Media Support Auditor in Xiamen, China
Excellent communication skills, along with good social presence.Good in read/write in English is a must. Fluent in oral English will be a strong plus
Excellent customer service skills, including the ability to deal calmly, positively, and professionally withescalated situations and/or upset or frustrated customers.
5 + years related experience in Social Support and or Technical Support, previous TS L2 experience will be a plus
Strong interpersonal skills, with both internal and external peers, team members, customers and management.
Strong understanding of Dell’s various products including Desktop, Portables, Printer, and Tablets with related issues.
Must be able to adapt to various shift timings (where needed).
Able to multi-task to manage both operational and project/tool work streams related to area of responsibility.
Advanced business acumen and strategic ability.
Accessibility & Leadership skills
Bachelor degree or above in Computer Science major is a must