Dell Social Media Support Auditor in Xiamen, China

  • Excellent communication skills, along with good social presence.Good in read/write in English is a must. Fluent in oral English will be a strong plus

  • Excellent customer service skills, including the ability to deal calmly, positively, and professionally withescalated situations and/or upset or frustrated customers.

  • 5 + years related experience in Social Support and or Technical Support, previous TS L2 experience will be a plus

  • Strong interpersonal skills, with both internal and external peers, team members, customers and management.

  • Strong understanding of Dell’s various products including Desktop, Portables, Printer, and Tablets with related issues.

  • Must be able to adapt to various shift timings (where needed).

  • Able to multi-task to manage both operational and project/tool work streams related to area of responsibility.

  • Advanced business acumen and strategic ability.

  • Accessibility & Leadership skills

  • Bachelor degree or above in Computer Science major is a must