Dell WUR Agent/System Exchanger in Xiamen, China

  • Respond to customer WUR replacement and refund

  • Assist customer provide the document/invoice for WUR progress need.

  • Help service team set the appropriate customer expectation based on the county law and policy and good communication skill to delight the customer and benefit the customer experience.

  • Create and download order for whole unit replacement, and make sure the new whole unit delivery to customer in time

  • Maintain the return cycle time and timely follow up action avoid Dell property lost.

  • Co-operate with REC/IPS team to capture the failure unit back for batch quality FA action purpose.

Competitive salary

Location

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a [Job title] on our [Job family] team in [Location].

If a customer experiences a problem using a Dell product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

Key Responsibilities

  • Max 5 - 7 bullet points with a small introduction.

Essential Requirements

  • Max 5 - 7 bullet points (key education must be included in this section).

Desirable Requirements

  • Max 0 - 5 bullet point of requirements that may be helpful, but not necessary

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re keen to provide the world-class customer service that underpins world-class products, this is your opportunity to develop with Dell.

Closing date: xx xxxxxxxxx 20xx .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .